ITIL V3服务生命周期课程

• 在公司中管理者或团队带头人的角色，往往需要掌握广泛的ITIL实践领域的管理要点，并且要跨团队进行管理，或要有掌控多任务的能力。如果这恰巧是你在寻求的位置，您可以选择服务生命周期模块课程：
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

课程对象：

• ITIL V3中间级课程的授课对象包括但不局限于：
• Chief Information Officers (CIOs)
• Chief Technology Officers (CTOs)
• Managers
• Supervisory staff
• Team leaders
• Service designers
• …

课程大纲：

• Service Strategy (SS) 大纲：
• SS01: Service Strategy Principles
• SS02: Defining Services and Market Spaces
• SS03: Conducting Strategic Assessments
• SS04: Financial Management
• SS05: Service Portfolio Management
• SS06: Managing Demand
• SS07: Driving Strategy through the Service Lifecycle
• Unit SS08: Critical Success Factors and Risks

• Service Design (SD) 大纲：
• SD01: Introduction to Service Design
• SD02: Service Design Principles
• SD03: Service Design Processes
• SD04: Service Design technology related activities
• SD05: Organizing for Service Design
• SD06: Consideration of Technology
• SD07: Implementation and improvement of Service Design

• Service Transition (ST) 大纲：
• ST01: Introduction to Service Transition
• ST02: Service Transition Principles
• ST03: Service Transition Processes
• ST04: Service Transition related activities
• ST05: Organizing for Service Transition
• ST06: Consideration of Technology
• ST07: Implementation and improvement of Service Transition

• Service Operation (SO) 大纲：
• SO01: Introduction to Service Operation
• SO02: Service Operation Principles
• SO03: Service Operation Processes
• SO04: Common Service Operation Activities
• SO05: Organizing Service Operation
• SO06: Technology Considerations
• SO07: Implementation Considerations
• SO08: Challenges, Critical Success Factors and Risks

• Continual Service Improvement (CSI) 大纲：
• CSI01: Introduction to Continual Service Improvement
• CSI02: Continual Service Improvement Principles
• CSI03: Continual Service Improvement Process
• CSI04: Continual Service Improvement Methods and Techniques
• CSI05: Organization for Continual Service Improvement
• CSI06: Technology for Continual Service Improvement
• CSI07: Implementing Continual Service Improvement
• CSI08: Critical Success Factors and Risks