ITIL V3专家级课程

跨越生命周期管理课程是ITIL V3中间级别课程的最后一门，是取得ITIL V3专家认证资格的最后一门课程。课程集中讲授与生命周期实践相关的实时和管理所需的技巧等补充的知识。这门课程是针对希望获得ITIL V3专家级认证的人群。

课程对象：

• Chief Information Officers (CIOs)
• Senior IT Managers
• IT Managers
• Supervisors
• IT Professionals

课程大纲：

• Managing Across the Lifecycle module (MALC) 大纲：
• MALC01: Introduction to IT Service Management Business and Managerial Issues
• MALC02: Management of Strategic Change
• MALC03: Risk Management
• MALC04: Managing the Planning and Implementation of IT Service Management
• MALC05: Understanding Organizational Challenges
• MALC06: Service Assessment
• MALC07: Understanding Complementary Industry Guidance and Tool Strategies