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- IT管理培训
- ITIL v3认证培训
- ISO20000认证培训
- COBIT认证培训
- IT管理框架培训体系
- IT运维技术培训体系
- IT咨询与解决方案
ITIL V3认证考试科目
ITIL V3认证考试分为四个级别：
- ITIL V3 Foundation Certificate in IT Service Management
- ITIL V3 Intermediate Level
- ITIL V3 Expert Level
- ITIL V3 Master Qualification
ITIL V3 Foundation Certificate in IT Service Management
ITIL V3 Foundation是入门级别的认证，可令考生对于在ITIL V3服务生命周期中的一些重要概念、名词获得认知。也可以梳理清楚生命周期各阶段的关系，明晰他们的阶段性应用，以及对于服务管理实践各自模块的作用。ITIL V3 Intermediate Level
ITIL V3 Intermediate level 根据各自的侧重点，划分为模块化的结构。考生可以根据考试的需要进行选择学习。考生既可以选择Service Lifecycle的课程组合，也可以选择 Service Capability 的课程组合来获得ITIL V3 Intermediate Level。Service Lifecycle 课程包含：
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Service Offerings and Agreements
- Release, Control and Validation
- Operational Support and Analysis
- Planning, Protection and Optimization
ITIL V3 Expert Level
ITIL V3的高级认证（ITIL Expert）没有对应的考试，只要达到22个学分就自动获得。对于想要获得ITIL V3认证的学员，需要学习的课程有很多种组合; 然而有很多关键的要求报名者必须达到：- All candidates must hold the V3 Foundation certificate or V2-V3 Bridge equivalent
- A total of 22 credits minimum must be achieved from ITIL V3 Intermediate Level or earlier ITIL certifications
- The Managing Across the Lifecycle module must be taken and passed once 17 credits have been earned, and
- Candidates should achieve a balanced knowledge base across the full ITIL V3 Service Lifecycle
ITIL V3 Master Qualification
大师级别的资质可以通过下面的步骤得以实现：- Candidates submit a Proposal describing the real life situation they intend to address and the elements of ITIL they will apply to this situation
- Candidates prepare and submit a Work Package for assessment
- Candidates attend an interview to support the Work Package assessment